Answers before your next order.

What does SDB BUY sell?

SDB BUY sells its own products. Our catalogue is the starting point for single-unit purchases, dropshipping and bulk orders. We are not a supplier marketplace or a general third-party logistics service.

Can I buy one item?

Single-unit ordering is available for eligible products and destinations. Choose your variant and quantity on the product page. For a larger purchase, contact us about the product and quantity you need.

Can you send an order to my customer?

Dropshipping means purchasing SDB BUY products for dispatch to your customer. Confirm the supported destination, product availability and delivery terms before making commitments to your customer.

Can you hold products for later dispatch?

By agreement, we may hold bulk products you have purchased from SDB BUY. Quantities, duration, charges and dispatch instructions must be confirmed. We do not store unrelated brands’ inventory supplied by third parties.

What if I cannot find an option in the catalogue?

Send a product enquiry with the SDB BUY product reference and the size, colour or quantity you need. We will review options within our product range. An enquiry does not guarantee a new product, price or availability.

How do I pay?

Checkout shows the manual payment methods configured for your order: bank transfer, Easypaisa or JazzCash where available. Review the total and recipient details before transferring.

Submit the requested transaction reference and receipt through your order details. Payment remains under review until the transfer is checked manually; uploading a receipt does not mark the order paid.

When will my order arrive?

Delivery options and estimates depend on the destination and current configuration. Review the order’s delivery details before submitting. Estimates are not guaranteed arrival dates; duties or destination charges may apply under your order terms.

How do reseller accounts work?

Apply with your business details and choose a password. Your application is reviewed before account access is activated. Once approved and active, sign in to follow orders, payment reviews, support tickets and returns.

If you need help with access or your password, use the Contact page. Never send your password in a message.

Can I sell your products on a marketplace?

You are responsible for checking product eligibility, permitted claims and marketplace rules before listing. SDB BUY does not guarantee approval or provide verified FBA preparation or automated marketplace integrations. Only reuse images explicitly made available with download permission.

How do I report an order problem?

Use your reseller workspace or the Support page and include your order number, affected products and a clear description. For damaged or incorrect items, keep the packaging and relevant photos. Wait for return instructions before sending goods back.